What are Calls for Service?

Calls for service reflect each time someone called the police for service.  These are CALLS FOR SERVICE, NOT Lists of Crimes or Crime Reports. This online service provided by SAPD and the City of San Antonio is a quick way to find information regarding Public Safety Calls for Service in your neighborhood or area. It is also a good tool for identifying patterns of 9-1-1 call types happening throughout the City of San Antonio.

Where does this data come from? The information for the reports and map is derived directly from the Computer Aided Dispatch (CAD) system.

What are Dispatch Problem Categories?

A Dispatch Problem Category is a simple way of grouping together different types of Calls for Service. The Categories and the types of Problems associated with those calls are shown below.

Category		Problem Types
Property Crime Calls		Burglary Burglary in Progress Burglary Vehicle Burglary Vehicle In Progress Criminal Mischief Criminal Mischief In Progress Forgery Forgery In Progress Recovered Stolen Property Shoplifting Shoplifting In Progress Theft Theft In Progress Theft of Vehicle Theft of Vehicle In Progress
Crimes Against Person Calls		Assault Assault In Progress Child Locked in Vehicle Cutting Cutting In Progress Disturbance (Gun Involved) Disturbance (Knife Involved) Disturbance Family Gun Involved Disturbance Family Knife Involved Disturbance Neighbor Gun Involved Disturbance Neighbor Knife Involved Fight Fight Gun Involved Fight Knife Involved Holdup Alarm Holdup Alarm In Progress Internet Predator Lewd Conduct Robbery Robbery In Progress Robbery of Individual Robbery of Individual Shooting Shooting In Progress Suspicious Person with Gun Suspicious Person with Knife Suspicious Vehicle Suspicious Vehicle with Gun Threat - Bomb with Device Threats Threats Bomb In Progress Violation of Protective Order
Traffic Calls		Abandoned Vehicle DWI High Water Officer Traffic Stop Traffic Related Traffic Violation Wrong Way Driver
Other Calls		Animal Related Assist the Public CRT Follow Up Disturbance Disturbance Barking Dog Disturbance Child Protect Serv Disturbance Family Disturbance Fireworks Disturbance Loud Music Disturbance Neighbor DOA Drowning Drunk Fire Fire Only-Grass High Water Rescue Information Injured/Sick Person Liquor Law Violation Miscellaneous Missing Person - Endangered Missing Person/Runaway Narcotic Laws Officer EMS In Trouble in Progress Officer in Trouble Officer In Trouble In Progress Ordinance Violation Patrol By Property Found Property Lost Prowler SAPD Emergency Call SAPD Non-Emergency Call Suspicious Person Visitation Violation Wanted Person Weapons Welfare Check

Why is my Homeowner Association not listed?

Please ensure your homeowner association is currently registered with the City of San Antonio Department of Planning & Community Development > Neighborhood Planning & Urban Design Section. ONLY currently registered Homeowner Associations will be available in the Police Calls for Service Report.

Please direct all inquiries to Michelle Cruz

WHAT ARE THE FEATURES OF THE CALLS FOR SERVICE MAP?

Visibility of 9-1-1 Call Locations: The CFS map initially displays at the full extent of the City of San Antonio. The locations of 9-1-1 calls display when the user zooms into an area for a neighborhood association, or when an address is entered into the Address Search box located in the upper right-hand corner of the map.

Searching for an Address: Enter a specific address into the Address Search box located in the upper right-hand corner of the CFS map in the format of street number, street name, and city or zipcode (eg. 111 Soledad St, San Antonio OR 111 Soledad St, 78205.)

Finding Info About the Selected Call Location: Select a call location by clicking the mouse cursor on a 9-1-1 call icon displayed on the CFS map when zoomed in. The details regarding the 9-1-1 call displays in a pop-up info box. Multiple records associated with a 9-1-1 incident call display as multiple pages in the pop-up info box. The arrow in the upper right-hand corner of the pop-up info box allows the user to flip through the various records associated with the 9-1-1 call.

Finding Neighborhood Association: The CFS map legend displays only the data that is visible on the CFS map at any given time. If an item is not displaying in the legend zoom in further until the item displays. In other words, what is visible in the CFS map legend at a given map scale will also be visible on the CFS map.

Legend Display: If a neighborhood association is geospatially associated with the 9-1-1 call the info regarding the neighborhood association is displayed in the pop-up info box and may be ascertained via the arrow in the upper right-hand corner of the pop-up info box. More than one neighborhood association displays if the location of the 9-1-1 call borders between multiple neighborhood associations.

Displaying Other Time Periods: Enable the time-slider on the web map by selecting the ‘Time’ tool located to the left of the ‘Address Search’ box on the toolbar above the map. The 9-1-1 call data on the CFS map defaults to the last week of data. The time-slider also allows a view of a selected 24 hour time period over the last week or a specified time frame within the last week. Drag the handles on the slider within the timeline to view a selected period of time over the last week.